HOLD

At CrossFit Hoppers Crossing, we understand that life can sometimes interrupt your fitness journey. That’s why we’ve designed a membership hold policy that provides you with the flexibility to pause your membership when you need to.

Please carefully read the following terms to understand our hold policy:

1. HOLD REQUEST:
Membership holds must be requested in writing to our customer service team at least seven (7) days before the hold period begins. The request should be sent via our website where you can hit the hold membership button and input all the details.

2. HOLD DURATION:
Memberships can be placed on hold for a minimum of two (2) weeks up to a maximum of eight (8) weeks in a calendar year.
For medical reasons or injuries, we offer a longer hold period. Such requests should be supported by a medical certificate or letter from your doctor.

3. PAYMENT DURING HOLD:
During the hold period, no membership fees will be charged. Billing will automatically resume once the hold period ends.

4. HOLD EXTENSION:
If you need to extend the hold period, please notify us via email at least seven (7) days before the hold period ends.

5. RETURNING EARLY:
If you wish to return to the gym before the end of your hold period, please notify us via email, and we will resume your billing and access immediately.

6. EXCEPTIONS:
Members on promotional memberships, short-term memberships (less than three months), or paid-in-full memberships are not eligible for holds.

By understanding and abiding by this policy, we can ensure a fair system that caters to the needs of all our valued members.